❓ Frequently Asked Questions
Answers to all your questions about i89
From opening an account to withdrawing via bKash, bonus terms to responsible gaming — find out everything about i89 on this page.
We have organised the most frequently asked questions from i89 users into five categories here — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. Every answer is written in plain language with Bangladeshi players in mind. If you cannot find the answer to your question here, our 24/7 live chat support is always ready.
Account and Registration
To open an account at i89 you will need an active mobile number, a valid email address and a strong password. The registration process is entirely online and takes just a few minutes. Each person may create only one account.
You must be at least 21 years old to open an account and play at i89. This platform is strictly prohibited for minors. If age cannot be verified during the verification process, the account may be suspended.
Use the "Forgot password?" option on the i89 login page. A verification code will be sent to your registered email or mobile number. Enter the code and set a new password. If you have trouble, get direct help via live chat.
i89 may ask you to verify your account before large withdrawals. Typically you need to submit a clear photo of your national ID or passport along with a recent selfie. The verification process is completed quickly and your information is kept fully secure.
The only official address of i89 is i89.cam. Do not log in from any other domain or link — beware of phishing sites. Always type i89.cam directly into your browser or save it as a bookmark.
Deposits and Withdrawals
A deposit from bKash to i89 is added to your account within just a few minutes. The balance usually updates as soon as the payment is confirmed. During busy periods it may take up to 5-10 minutes. If you have a problem, share your transaction reference number in live chat.
The minimum deposit amount at i89 is ৳500 and the minimum withdrawal amount is also ৳500. This applies to all methods — bKash, Nagad, Rocket and bank transfer. No transaction below this limit can be processed.
Yes, i89 supports both Nagad and Rocket. You can also deposit via bKash and direct bank transfer. When selecting a payment method, make sure you are using the correct payment details and always use i89's official payment channels.
Withdrawals from i89 are generally completed within 5 to 30 minutes. This is one of the fastest withdrawal processes in Bangladesh. Before requesting a withdrawal, make sure your account verification is complete and no bonus wagering requirements remain.
i89 does not impose any extra charges on deposits or withdrawals. However, your mobile banking service provider (bKash, Nagad, Rocket) may charge their own transaction fees. For bank transfers, your bank's own policies will apply.
Cancelling a withdrawal that is already being processed is generally not possible, as i89 completes withdrawals quickly. If you need to cancel for an urgent reason, contact live chat immediately after making the request. If the request has already been sent, cancellation may not be possible.
Games and Rules
To bet on BPL matches, log in to i89, go to the Sports section and select cricket betting. You can place bets before the match starts or live during the match. Various betting options are available including match winner, total runs and toss winner. Check the odds carefully before confirming your bet.
RTP (Return to Player) is the theoretical return percentage of a slot game — meaning how much of the total amount wagered over the long term will be returned to players. For example, a 95% RTP means that on average ৳95 comes back for every ৳100 wagered. This is a long-term average value, not a guarantee for each session.
Yes, i89 is fully mobile-friendly. All games work smoothly when you visit i89.cam from the browser of any Android or iOS smartphone. There is no need to download a separate app. Slots, live casino, cricket betting — everything can be accessed on mobile.
i89 features content from the world's leading game providers including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, Microgaming and NetEnt. You can play all popular games including Aviator (Spribe), Gates of Olympus (Pragmatic Play) and Fortune Tiger (PG Soft).
All games at i89 are powered by Random Number Generator (RNG) technology, which keeps the outcome of every spin or bet completely random and independent. Live casino games are operated with real dealers and are provided through trusted providers. Ensuring fair play is our primary commitment.
Bonuses and Promotions
On your first deposit at i89 you will receive a 150% bonus, up to a maximum of ৳5,000. This means depositing ৳3,333 gives a total balance of ৳8,333. To receive the bonus, use the applicable promo code (if any) at the time of your first deposit. This bonus is activated with a minimum deposit of ৳500.
The wagering requirement for the welcome bonus is 10 times (10x). This means if you receive a ৳2,000 bonus, you must wager a total of ৳20,000 before withdrawing. If this requirement is not met, withdrawal from the bonus funds will not be possible. Bonus balance and real balance are tracked separately.
i89's VIP program has four tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.8%) and Platinum (up to 1.0%). You can move up to higher tiers by playing regularly. There is no need to join separately — if you have an account you will be included automatically.
Cashback is given on net losses each week according to your VIP tier. The higher you go from Bronze to Platinum, the higher the cashback rate you receive. Cashback is generally credited to your account every Monday. This amount is added directly to your balance and can be used to play.
i89 regularly offers various promotions — reload bonuses, tournament prize pools, free spin offers and special event-based bonuses. To find out about the latest offers, check i89's promotions page regularly or ask in live chat.
Security and Responsible Gaming
Yes, i89 uses SSL encryption technology to keep all personal and financial information secure. Your data is never sold or shared with third parties. Read our privacy policy for more details.
If you notice any signs of addiction, seek help immediately. i89 has a self-exclusion feature — you can temporarily suspend your account yourself for a set period of time. Contact live chat or visit the responsible gaming page.
Yes, at i89 you can set your own daily, weekly or monthly deposit limits. This is an important tool for responsible gaming. To set or change limits, go to your account settings or get help from live chat support.
i89's customer support is available 24 hours a day, 7 days a week via live chat in Bengali. You can get in touch at any time for any issue, question or complaint. You can also contact us by email: [email protected]
Yes, you can request to permanently close your account. To do so, inform the support team via live chat or email. Before closing the account, withdraw any remaining balance. Responsible gaming is our highest priority.
Still have questions? Contact support
Our Bengali-speaking support team is ready 24/7. Send a message in live chat to get quick help with anything.
For ages 21 and above. Gambling carries financial risk. Play responsibly.